Introduction

The protection of your personal data is important to us. This privacy policy explains how we collect, process and protect your data in connection with the website, the exhibition and ticket sales via partners such as Smeetz.

Responsible:

Lumeum
Verein Bethanien
Bethanienstrasse 3
6066 St. Niklausen OW

This policy applies to:

• Ticket purchases via online channels
• Visits to the exhibition
• Contact enquiries and newsletters
• Sending event information
• Statistical evaluations

We comply with the Swiss Data Protection Act (DSG) and, where applicable, the GDPR. By using our services, you consent to the processing of your data in accordance with this policy.

1. Data protection and security

We protect your data with appropriate technical and organisational measures, e.g.:

• Encryption (HTTPS)
• Access restrictions
• Security updates
• Access control for employees
• Carefully selected service providers

Despite all precautions, absolute protection on the Internet cannot be guaranteed.

2. What data do we collect?

a) Data that you actively provide:

• Name, email address, phone number
• Address (optional)
• Language, preferences
• Special needs (e.g. accessibility)

b) Usage data:

• Booking time, ticket details
• Transaction status, payment method
• Click behaviour, device information
• IP address, session data

c) Special information

Information about intolerances or mobility will only be processed with your consent.

d) Profiling

To improve communication, we sometimes evaluate your usage behaviour – without automated decisions with legal effect.

e) Data from Smeetz

Smeetz is responsible for data collection when selling tickets. The booking data is transmitted to us for the purpose of issuing the ticket.

3. Storage

Data is stored for a maximum of 10 years; premature deletion is possible unless there is a legal obligation to the contrary. Processing takes place on servers in Switzerland or – with adequate protection – in the EU.

4. Your rights

• Information about your data
• Correction of incorrect data
• Objection to processing
• Deletion of data
• Revocation of consent
• Data portability

5. Ownership of booking data

When tickets are sold via Smeetz, Smeetz remains the owner of the booking data collected. We only use this data to carry out the exhibition.

6. When do we collect data?

• Ticket purchase (e.g. via Smeetz)
• Newsletter registration
• Contact via form or email
• Participation in surveys or promotions
• Website visit (including cookies)
• Partnerships or sponsorships

7. Why do we process data?

Services:

• Ticket sales and confirmations
• Technical functions (e.g. shopping basket)
• Visitor feedback and support

Communication:

• Sending personalised information
• Optimisation of content
• Analysis of usage

Events:

• Competitions, events, collaborations
• Communication with participants

Analysis:

• Anonymous evaluation of behaviour
• Use of external tools for optimisation

8. Newsletter

You can subscribe to the newsletter when purchasing tickets via single opt-in or directly on the website via double opt-in. You can unsubscribe at any time via the link in the newsletter or by email.

9. Cookies

Our website uses cookies:

• Session cookies (automatically deleted)
• Persistent cookies (up to a maximum of 26 months)

Cookies do not contain any personal data. You can deactivate them in your browser, which may lead to functional restrictions.

10. Hosting and log files

Hosting by Kreativ Media GmbH (Lucerne). The following technical data is stored for a maximum of two months:

• Date/time
• IP address
• Pages visited
• Browser/operating system
• Referrer URL
• Data volume
• Status code

11. Web analysis with Google Analytics

We use Google Analytics with IP anonymisation. The data helps us to optimise the website. You can deactivate cookies or use an opt-out plugin.

Further information: Google Privacy Policy

12. Ticketing via Smeetz

Ticket bookings via Smeetz are subject to their privacy policy.
More information: Smeetz Privacy Policy

13. Disclosure to third parties

Data is only disclosed in the following cases:

• Consent for marketing partners
• Events with co-partners
• Technical service providers (hosting, ticketing)
• Legal obligation

14. Data protection contact for the sponsoring organisation

If you have any concerns, please contact:

Communauté du Chemin Neuf
Secrétariat général – Protection des données
59 Montée du Chemin Neuf
69005 Lyon, France